Privacy Policy

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Best WP Hosting (a trading name of Clixoni Ltd, registered in England & Wales, company number 15345847, registered office: 124 City Road, London, EC1V 2NX) collects, uses, and protects your personal data in accordance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We collect information you provide directly when you:

  • Purchase a WordPress hosting plan (name, email address, billing address, payment details processed by Stripe)
  • Contact our support team (name, email, content of your enquiry)
  • Sign up to our mailing list (email address)

We also collect data automatically via cookies and server logs including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Data

  • To provision and manage your WordPress hosting account
  • To process payments (via Stripe — we do not store card details)
  • To provide customer support
  • To send transactional emails relating to your account
  • To send marketing communications (where you have opted in)
  • To comply with legal obligations

We process your data on the following legal bases: performance of a contract (to provide hosting services), legitimate interests (security and fraud prevention), compliance with legal obligations, and consent (marketing communications).

4. Third Parties

We share data only where necessary:

  • Stripe — payment processing (subject to Stripe’s Privacy Policy)
  • Hosting infrastructure providers — server and data centre partners
  • We do not sell your personal data to third parties

5. Data Retention

We retain account data for the duration of your hosting relationship and for up to 7 years thereafter for legal and accounting purposes. Support correspondence is retained for 3 years.

6. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any right, email us at hello@bestwphostingsite.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

Our website uses essential cookies (required for the site to function) and analytics cookies (to understand how visitors use the site). You can manage cookie preferences via your browser settings.

8. Contact

For any privacy-related queries contact us at hello@bestwphostingsite.com or write to Clixoni Ltd, 124 City Road, London, EC1V 2NX.